Shipping policy

Shipping Policy

Pet Pro Core currently ships orders within the United States. All orders are fulfilled and shipped through our fulfillment partner, ShipBob.

Shipping Options

We offer the following shipping options at checkout:

Standard Shipping - FREE
Standard shipping is included free with every order.

Express Shipping - $15 Flat Rate
Customers may upgrade to express shipping for a flat rate of $15 per order.

Shipping timeframes shown at checkout are estimates and may vary depending on the destination, carrier delays, weather, holidays, or other circumstances outside of our control.

Order Processing

Orders are generally processed and prepared for shipment as quickly as possible after they are placed. Processing times are separate from carrier transit times.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Orders placed on weekends or holidays may begin processing on the next business day.

Shipping & Delivery

Delivery dates are estimates and cannot be guaranteed. Pet Pro Core and ShipBob are not responsible for delays caused by shipping carriers, weather, natural disasters, incorrect or incomplete shipping information, or other circumstances outside of our reasonable control.

Please review your shipping address carefully before submitting your order. If you notice an error after placing your order, contact us as soon as possible at info@petprocore.com. We cannot guarantee that an address can be changed once an order has entered fulfillment or shipped.

Lost, Missing, or Damaged Packages

If your order arrives damaged, contains the wrong item, or appears to be missing an item, please contact us at info@petprocore.com as soon as possible so we can review the issue and help make it right.

If your tracking information shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier. If you are still unable to locate your package, contact us and we will assist where possible.

Returned or Undeliverable Packages

Orders returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or other delivery issues may require additional shipping charges to be resent.

Contact Us

If you have any questions about your order or shipping, please contact us at info@petprocore.com.