Refund policy

Lifetime Money-Back Guarantee

Your first Canine Pro Core order is covered by our lifetime money-back guarantee. If at any point - one month from now, one year from now, whenever - you don’t feel Canine Pro Core delivered for your dog, contact us for a full refund on your first qualifying purchase.

You do not need to return the product to receive a refund under the lifetime money-back guarantee. Keep the product. No return required. No time limit.

The lifetime money-back guarantee is limited to one refund per customer, household, and/or dog and applies only to your first qualifying Canine Pro Core purchase. Subsequent or repeat orders are not eligible for refunds under the lifetime money-back guarantee.

To request a refund under our lifetime money-back guarantee, contact us at info@petprocore.com with your order information or proof of purchase.

We stand behind this guarantee because we know what this formula does.

30-Day Return Policy

For orders not covered by our lifetime money-back guarantee, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

Unlike our lifetime money-back guarantee, products being returned under our standard 30-day return policy must be sent back to Pet Pro Core before a refund can be issued.

To start a return, you can contact us at info@petprocore.com. Please note that returns will need to be sent to the following address: 2220 Saint George Ln, Suite 4, Chico, CA 95926

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or refund question at info@petprocore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Opened or used products are not eligible for return under our standard 30-day return policy. This does not affect qualifying claims made under our lifetime money-back guarantee.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the eligible item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
For our lifetime money-back guarantee, approved refunds do not require the product to be returned.

For returns made under our standard 30-day return policy, we will notify you once we’ve received and inspected your return and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at info@petprocore.com.